To have appropriate access to the helpdesk site you must sign into the site.   We require users login to the site because we associate the help tickets with a user account and filter access to certain help articles based on email address; Harding faculty will see articles that non-faculty will not. 


If you are Harding faculty or student or have a gmail account you can login using that account:

  • On the front page click the "Login" link on the right side of the front page of hardingacademy.freshdesk.com.
  • Under "...or login using" click on Google.  
    • If you are already logged into your gmail or Harding account and this is the first time you have logged into the site you will be asked to "Accept" Freshdesk (the company that powers the site) to view your email address and basic profile and manage your calendars (which means just add events to your calendar if you using scheduling through the site).  
    • If you are not logged into your gmail or Harding account, you will be asked to login to that account and then to "Accept" Freshdesk (the company that powers the site) to view your email address and basic profile and manage your calendars (which means just add events to your calendar if you using scheduling through the site).  

If you do not have a gmail account you can still sign up with the site but you will:
  • On the front page click the "Signup" link on the right side of the page
  • Enter your name, email address and the captcha and click "Register."








Once logged in you can search for all solutions, check ticket status and create a new ticket.  Note: you can always email helpdesk@hardingacademy.org to create a new ticket.