Harding Academy Helpdesk
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Knowledge base
Getting Help
How to use the Helpdesk site
1
How to use the Helpdesk site
Tech FAQ's
10
Classroom Audio
JTouch InFocus Touchscreen
Laser Printer is streaking toner colors spots on page
MacBook Air is making a clicking noise
Mac Stuck at Gray Boot Screen with Apple Logo and stuck progress bar
View all 10
Harding Community Resources
1
How to Get Help
Remote Assistance
1
Getting Help from Off-Campus
A/V (Touchscreens)
Promethean ActivPanel
1
Promethean ActivPanel (Self-Calibration)
CompassNet
General
20
Logging into CompassNet, Lost or Forgotten Passwords
CompassNet: A Guided Tour and Getting Started
CompassNet: Subscribing to Notifications
CompassNet on the iPhone / iPad for Students, Parents and Faculty
CompassNet: Mobile Access (iPhone / iPad / Android / Windows Phone)
View all 20
Calendars
4
Subscribe to Harding Academy Calendars on CompassNet on your iPhone
Subscribe to Harding Academy Calendars: Google Calendar
Facilities Calendar - Event Manager
Subscribe to Harding Calendars from Outlook (Office 365 and Windows App)
Community Group Pages
1
Community Groups--Adding/Editing News and Members
Google Apps (Gmail, Drive, Calendar, Sites, etc.)
Google Drive
7
Google Drive Creating Shortcuts on your Desktop
Google Drive App - Using it to scan receipts for PCard
E-mailing or Sharing Google Docs with Class Sections using CompassNet or Grade Level Group Email
Check Status of Google Drive Backup
My Word, PowerPoint, Excel file shows as a zip file when viewed through Google Drive on a web browser (like Chrome)
View all 7
General
8
2 factor authentication
Clearing out Google Chrome accounts
Printing PDF through Chrome
How to recover lost documents, email, calendar events in Google Apps for Harding
How to embed Non-YouTube Video into Google Slides
View all 8
Google (Public)
1
Logging into your Harding Google Account on another computer
Google Meet
7
Google Meet is Freezing Locking Up
Google Quizzes - How Students See Responses
Google Meet audio settings - with Meet Owl Pro
Google Meet Extensions
Google Meet: You must re-invite dropped / booted students to Meet
View all 7
iOS
Apps
3
Showbie - iOS Workflow
How to ReLogin to Showbie
Showbie - trouble seeing videos hosted on Google Drive
Troubleshooting
1
iPad Troubleshooting
iPad
2
Transferring Videos and Photos from an iPad
Shared iPads
Laptop Program
eBooks
1
Can you access the eBooks offline?
FAQ's
19
WiFi Issue at Home - Solution
Logging into Student Laptop (Mosyle Sign in with Google)
What are my options if I want to print?
What if I cannot install my printer at home using print drivers?
Printing in Chrome
View all 19
Software Updates
4
Managed Software Center: How to update software on your Harding Laptop
Managed Software Center: Installing Additional Software
Updating Software off-campus (Adobe Reader, Flash, Chrome, Citrix, Firefox, Skype, Zoom)
How to Update Google Chrome
Miscellaneous
10
LibreOffice forced to quit while trying to restore its windows
How to turn off ad blocker for a specific website
Firefox : This plugin is vulnerable and should be updated.
Laptop is frozen stuck after trying to update.
This version of Boot Camp is not intended for this
View all 10
Other Online Resources
1
Logging into IXL
Other
Digital Resources
7
FilmClips Life Skills Videos
Harding Faculty Links
ConnectED American Journey Teacher Edition Only Shows Cover as PDF
RenaRenaissance Place (Accelerated Reader, Star Math, Math Facts) checking student usernames or passwords
Storia from Scholastic
View all 7
General
0
Blackbaud
onMessage
1
Sizing Photos for News Items
Remote Learning
Google Meet
2
Students: how to join a Google Meet
How to play music in a Google Meet