Harding Academy Helpdesk

How to use the Helpdesk site 1

• How to use the Helpdesk site

Tech FAQ's 10

• Classroom Audio
• JTouch InFocus Touchscreen
• Laser Printer is streaking toner colors spots on page
• MacBook Air is making a clicking noise
• Mac Stuck at Gray Boot Screen with Apple Logo and stuck progress bar

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Harding Community Resources 1

• How to Get Help

Remote Assistance 1

• Getting Help from Off-Campus

Promethean ActivPanel 1

• Promethean ActivPanel (Self-Calibration)

General 20

• Logging into CompassNet, Lost or Forgotten Passwords
• CompassNet: A Guided Tour and Getting Started
• CompassNet: Subscribing to Notifications
• CompassNet on the iPhone / iPad for Students, Parents and Faculty
• CompassNet: Mobile Access (iPhone / iPad / Android / Windows Phone)

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Calendars 4

• Subscribe to Harding Academy Calendars on CompassNet on your iPhone
• Subscribe to Harding Academy Calendars: Google Calendar
• Facilities Calendar - Event Manager
• Subscribe to Harding Calendars from Outlook (Office 365 and Windows App)

Community Group Pages 1

• Community Groups--Adding/Editing News and Members

Google Drive 7

• Google Drive Creating Shortcuts on your Desktop
• Google Drive App - Using it to scan receipts for PCard
• E-mailing or Sharing Google Docs with Class Sections using CompassNet or Grade Level Group Email
• Check Status of Google Drive Backup
• My Word, PowerPoint, Excel file shows as a zip file when viewed through Google Drive on a web browser (like Chrome)

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General 8

• 2 factor authentication
• Clearing out Google Chrome accounts
• Printing PDF through Chrome
• How to recover lost documents, email, calendar events in Google Apps for Harding
• How to embed Non-YouTube Video into Google Slides

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Google (Public) 1

• Logging into your Harding Google Account on another computer

Google Meet 7

• Google Meet is Freezing Locking Up
• Google Quizzes - How Students See Responses
• Google Meet audio settings - with Meet Owl Pro
• Google Meet Extensions
• Google Meet: You must re-invite dropped / booted students to Meet

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Apps 3

• Showbie - iOS Workflow
• How to ReLogin to Showbie
• Showbie - trouble seeing videos hosted on Google Drive

Troubleshooting 1

• iPad Troubleshooting

iPad 2

• Transferring Videos and Photos from an iPad
• Shared iPads

eBooks 1

• Can you access the eBooks offline?

FAQ's 19

• WiFi Issue at Home - Solution
• Logging into Student Laptop (Mosyle Sign in with Google)
• What are my options if I want to print?
• What if I cannot install my printer at home using print drivers?
• Printing in Chrome

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Software Updates 4

• Managed Software Center: How to update software on your Harding Laptop
• Managed Software Center: Installing Additional Software
• Updating Software off-campus (Adobe Reader, Flash, Chrome, Citrix, Firefox, Skype, Zoom)
• How to Update Google Chrome

Miscellaneous 10

• LibreOffice forced to quit while trying to restore its windows
• How to turn off ad blocker for a specific website
• Firefox : This plugin is vulnerable and should be updated.
• Laptop is frozen stuck after trying to update.
• This version of Boot Camp is not intended for this

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Other Online Resources 1

• Logging into IXL

Digital Resources 7

• FilmClips Life Skills Videos
• Harding Faculty Links
• ConnectED American Journey Teacher Edition Only Shows Cover as PDF
• RenaRenaissance Place (Accelerated Reader, Star Math, Math Facts) checking student usernames or passwords
• Storia from Scholastic

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General 0

onMessage 1

• Sizing Photos for News Items

Google Meet 2

• Students: how to join a Google Meet
• How to play music in a Google Meet