• Go to sos.splashtop.com
  • Once you go to the site a file will automatically download
    • On a Mac it will be SplashtopSOS.dmg > open that file  and then click on the icon > send the 9 digit code back to your Harding Tech support person so they can connect.



  • Finder > Applications > Messages

  • Make sure you logged into Messages with your Apple ID

  • Click New Message and send to the address of the other user's Apple ID (must have the blue dialog box on the right of the address, so the top two have it but the rest do not). 

Choose either to "Invite to Share My Screen" or "Ask to Share Screen"

The recipient will get a link in their Messages to connect.