PDF Printing on Macs. We have seen one instance of printer errors to our color laser printers from Macs printing PDF's from the Preview App or from Chrome. Apparently opening the PDF from Adobe Reader and printing that way doesn't cause an issue.
Updated Article - Grade Book in CompassNet This article has been updated to reflect the new changes to the grade book. Please also refer to the last part of the article that shows you how to delete assignments.
ClassLink - if you haven't already you should read this article to bookmark and understand how ClassLink works and how it can help you. A must read.
Full Screen Mode - this is another must watch (2:40). Most users don't know how to maximize their apps effectively. Understanding how and when to make your apps full screen will make you SUPER productive.
Student Tech Help - this website is a quick FAQ for common tech problems students may encounter. It is linked off the ClassLink Launchpad under the HelpDesk icon.
Teacher iPads - now have the Umbrella web filter on them. So you can now access YouTube, etc. from the HSTUDENT WiFi
Google Meet Code Expiration. This article explains the once arcane.
Updating Chrome from Chrome. Users have reported slowness in Chrome. Use this method to update Chrome quickly.
New instructions on how to set up 2 step authentication for your Harding Google account using the Authenticator app (the most secure and easiest method).
Videos from Google Drive or Classroom not playing in Chrome - fix: re-enable cookies.
Set CompassNet profile privacy. Set which roles can see your contact information in CompassNet.
We are getting reports of MacBook Air users where their WiFi turns off and you have to manually turn it on.
This will fix the problem. You will need to have your laptop plugged into a charger.
Resetting the SMC
Shut down your Mac.
Plug it into your power cord.
On your built-in keyboard, press and hold all of the following keys. Your Mac might turn on.
Control on the left side of your keyboard
Option (Alt) on the left side of your keyboard
Shift on the right side of your keyboard
Keep holding all three keys for 7 seconds, then press and hold the power button as well. If your Mac is on, it will turn off as you hold the keys.
Keep holding all four keys for another 7 seconds, then release them.
Wait a few seconds, then press the power button to turn on your Mac.
Create a quick movie from a folder of images using Keynote. From this article in the Faculty Tech Handbook.
Owl. Presenter Mode. "With Presenter Enhance, the Meeting Owl Pro will track a presenter as they speak and move around the room and keep them displayed on the stage. For best performance, stand at least 4 feet away from the Owl." ( )
To enable it: From your Mobile Device > Meeting Owl App > choose your Owl > Camera Controls > move the slider next to Presenter Enhance.
Google Meet - Grid View (Fix) is no longer supported with most recent version of Chrome.
Mute All Now Available in Google Meets.
See this article.
Laptop-equipped students were urged to update Chrome, reset their login to Chrome and log back into Chrome. If you have students that report their camera isn't working in Google Meets they need to complete this process. If students have done this process and report their bookmarks fail to sync, they didn't login to Chrome completely. This article describes the steps needed.
Microsoft Teams added to My Apps in the Manager App for Faculty.
We use Google Meets for video conferencing. However, if you need to use Microsoft Teams with an outside party you can install it on your Harding Mac. Finder > Applications > Manager > Self-Service > My Apps > Microsoft Teams > Install/Update.
To login to teams use your @hardingacademy.info username and password that you used to login to Office 365 and Outlook.
INSTALLING TEAMS IS PURELY OPTIONAL AND NOT REQUIRED. GOOGLE MEET IS STILL THE PREFERRED VIDEO CONFERENCE PLATFORM.
Built-in QR Code Generator - Chrome v. 88
- Make sure your version of Chrome is at least at version 88 (Chrome > About Chrome)
- Open a tab in Chrome and go to: chrome://flags/#sharing-qr-code-generator
- Click "Enable" and relaunch Chrome.
- You will see a little icon in the URL address bar that when clicked on will generate a QR code.
Pre-Admit Students - what if I have a sub take over my Google Meet?
- Problem: Only the creator of a Google Meet can admit non-hardingacademy.us or anonymous users into a Google Meet. If you have a sub covering your Google Meet, the sub will not be able to admit the student.
- Solution: invite the student to the Google Meet beforehand. You must be in their full Harding Google addresss. firstname.lastname@example.org. This works even if the student doesn't have email activated (PreK-3).
- The student must be logged into Google Meet with their Harding Google Account.
- The sub will not be able to admit anonymous users into your Meet.
- See the full solution here.
Maccy is clipboard manager available in the Managed Software Center
For details on what this app does: https://maccy.app/. In a nutshell, you can save a history of items you copy.
How to install:
- While on the campus network > Finder > Applications > Managed Software Center > Software > Maccy > click Install
Google Drive File Stream > Google Drive App
Google Drive File Stream allows you to manipulate your Google Drive files locally through the Finder App on your Mac.
Google is updating Google Drive File Stream. You have no control over when this update happens.
It will cause the error above when you click on "My Drive" in the Finder.
How to fix:
- Click on the FileStream Icon on the menubar at the top and click the gear and Quit
- Finder > Applications > Google Drive (renamed from Google Drive File Stream)
- Confirm it's working:
Chrome Update and Hardware Acceleration.
Hardware acceleration now works with MacBook Airs and the latest version of Chrome (v.88).
It is highly recommended that you update your version of Chrome and turn on hardware acceleration.
Updating Chrome (give yourself 5-10 minutes after hours)
- Manager: Finder > Applications > Manager > Self-Service > My Commands > Update Chrome
- You can run this update anywhere.
- The update will close Chrome if it's open.
- You will see a message saying "Command Sent to Device"
- Go to Finder > Applications and wait until you see Google Chrome appear with its proper icon
- This can take about 5 minutes to complete.
Turn on Hardware Acceleration
- Open chrome
- Open a new tab, copy and paste this in the address bar: chrome://settings/?search=hardware
- Slide the toggle to turn on (will turn blue)
- Click the "ReLaunch" button
Confirm your settings
- Open chrome
- Copy and paste this in the address bar: chrome://settings/help
- Make sure you are running a version of Chrome that starts with 88 as the first two numbers:
- Open a new tab, copy and paste this in the address bar: chrome://settings/?search=hardware
- You should see the blue toggle next to "Use hardware acceleration when available."
See this new article in the Faculty Tech Handbook. Learn how to subscribe to CompassNet calendars from your Google Calendar.
How to Keep Emails from Going to Spam
- Add the email to your contact list.
- Create a filter to make sure an email makes it to your inbox.
New Manager App Command - Sync Time.
Finder > Applications > Manager > Self-Service > My Commands > Sync Time. This will allow you to resync your Harding Mac's time.
Find your answers to your tech questions in one place. Consolidates information from the helpdesk knowledgebase, Remote Learning Resources and 2 minute Tech Tips. You can also access it from your mobile device.
Resources Replaced (1:18)
Logging into on iPhone/iPad (1:34)
Logging into on Android (1:46)
Faculty Tech Handbook. Find your answers to your tech questions on one place. Consolidates information from the helpdesk knowledgebase, and 2 minute Tech Tips.
Reminder: Originality Reports in Google Classroom. You can run originality reports on student work in Google Classroom to check for plagiarism.
Guidelines for creating video for assembly. Read these guidelines. In short, give yourself plenty of time and make sure you have video editing skills. If you don't have the skills we can help.
List of Top 200 Worst Passwords. Read it here to see if your password made the list. Nonetheless, the best account protection is enabling two factor authentication if that's an option.
Office Editing in Chrome.
I have enabled the native function in Chrome. This article details how you can edit a Microsoft Document through Chrome on the Google Drive. In short, for example, if you open an Excel file from Google Drive through Chrome, use open with Google Sheets and you can edit the Excel file. You can do this with Word and PowerPoint files as well.
Flash Support Ending in Chrome.
Websites that use Flash will not be supported in the Chrome web browser after 2020. This article details the timeline. "If the site continues to use Flash, and you give the site permission to run Flash, it will work through the end of 2020." This website will allow you to test your websites to see if it still uses Flash.
11/12/2020 (UPDATE) This issue has been resolved as of 11/12/2020.
CompassNet - Comments in GradeBook
Not to be confused with comments on grades (end of term reporting), if you enter more than 256 characters on a grade in grade book, you will not be able to save the comment and unless you close the gradebook window, you will not be able to save any comments (even if they are less than 256 characters).
Unlimited Storage for Personal Google Photos Ending June 1, 2021.
According to this article, will start charging for all photos storage over 15 GB. This includes the previous unlimited storage of the "high quality" photos. You can purchase storage through Google at these rates: $1.99 / month for 100GB and has tiers going through 200GB ($2.99 / month), 2TB ($9.99 / month), and all the way up to 30TB ($149.99 / month) which are very competitive. Note: this does NOT apply to your Harding Google account, which remains unlimited.
Blur/Special Background Google Meet
If you have a Harding MacBook Air, you may wonder why you don't have the blur/special background option available. It is because you turned hardware acceleration off in Chrome so you laptop would not lockup or freeze while participating in Google Meets. TLDR: Don't turn on hardware acceleration on to get blur/special background in Google Meets or you risk your laptop freezing up.
ERB Secure Browser - self-service fix for Mac laptops
Applications > Manager > Self-Service > My Commands > ERB Secure Browser Install
If a student's ERB secure browser won't launch properly and you restarted the student laptop, run the command above from the student computer to fix the ERB secure browser quitting and failing to launch. You can tell the command finished successfully when the ERB secure browser icon looks like this:
G-Suite is now Google Workspace. The tech department will now refer to the official name of docs, sheets, drive, etc. as Google Workspace. See this article.
HP Printers (that use HP drivers) now should be working with Mac. If you HP printer is setup with a generic or Airprint driver this issue didn't affect you. Technical detail: "Update: The previously revoked signature has now been unrevoked, as of the night of 24-25 October. Thanks to Mr Macintosh for spotting this. Your old HP printer software should now work correctly again."
UPDATE: Google Meet Breakout Rooms are supported. iPad Air 2 (Harding iPad model) now appears supported.
Earlier this morning I was getting this message but after testing again it's working.
New orientation video for classroom audio.
HP and Mac Printing broken - HP printers NOT using Airprint will not work. Solution: add printer back and choose AirPrint for the driver.
Photopea - online image editor. Full-featured and web-based. Check it out here: https://www.photopea.com/
Clipgrab works with Vimeo as well as YouTube. View this article on how to use Clipgrab to download YouTube or Vimeo videos (or you can just grab the audio from those sources). Note: for Vimeo, copy and paste the video's URL into Clipgrab; the search feature in Clipgrab will not work for Vimeo.
Zoom Client updating on 10/26. If you are a Zoom user, you will want to update your Zoom client on or after 10/26. On your Harding Mac (on or off campus): Finder > Applications > Manager > Self-Service > My Commands > Update Zoom (takes 5-10 minutes). On a Harding Windows Computer (on-campus only) > Programs > ManageEngine Self-Service Portal > Click on Zoom.
Google Meet: Breakout Rooms arriving. Breakout rooms are coming to Google Meets. This video shows you how to use it.
MacOS Catalina. Do not download to your Harding Mac. You won't be able to install it and it will take up 8GB of storage on your device. We are not going to upgrade our Harding Macs to Catalina this year because there is no compelling reason. Also, it may break some apps that are still 32 bit.
Classroom Audio - how to avoid reverb.
Google Forms - Teachers can now send forms to students and force them to login to their Harding Googl account. Faculty (hardingacademy.us) and students (hardingacademy.me) are in separate Google domains. Last year to make sure students were filling out the form through their Harding Google account you had to send a form from a hardingacademy.me account.
NO LONGER. Faculty (hardingacademy.us) can now send forms to students (hardingacademy.me) that will require students to fill out the form from their Harding Google account. In Google Forms, click the settings gear, choose the "General" tab and check "Collect email addresses" and "Restrict to users in Harding Academy and its trusted organizations" and "Limit to 1 response." This works because hardingacademy.me is a "trusted organization."
Virtual Parent Teacher Conferences: we are instructing parents to prepare their devices ahead of time to make sure their video and sound is configured properly. Keep in mind that if the audio is working, attendees can call in using the dial-in number. If you run into this issue, quickly present your Meet window with the dial-in information pulled up.
Google Meets: Q&A and Polling coming. Per this article, starting October 8 this feature will start rolling out.
Google Meets: Jamboard integration. See this article. This feature is now live on our domain.
Zoom - reminder that if you don't use Zoom often you should update the program on your Harding Mac well before your scheduled meeting. To update Zoom: Finder > Applications > Manger > Self-Service > My Commands > Update Zoom. You will see a notification the command was send. It can take few minutes for the command to run and update your Zoom App.
Removed App from Student iPads
Whiteboard - replacement > Doodle Buddy.
i-nigma QR Code - replacement > Camera App (Instructions)
PDF's in Google
This popped up in my GAdmin feed this morning:
"We are having a lot of reports of users not being able to open PDF documents from Drive, Classroom, Gmail this morning. Says "Couldn't preview this file". This is on Macs and Chromebooks. On the Mac sometimes they can download the file and open it in the Apple program Preview, but no solution on the Chromebooks. Using Texthelp PDF Reader it errors out also sometimes. Nothing was showing on the Google status page. Just curious if others are seeing this or have a solution. The Macs are on Chome version 85. The Chromebooks are on version 84."
So if you are seeing this issue, please have your students download the PDF to their Mac and open it with Preview.
Sometimes opening this PDF is challenging, so have the students click on the three dots to the right and choose "open in new window"
In the window that pops up click on either the download icon and if that doesn't work the print icon and choose "Save as PDF"
CompassNet: Importing Assessments from Prior Years - a quick video (3:12) on how to import assessments from prior years with the new CompassNet assignment interface.
Google Meet now natively supports viewing 49 participants. This is important because we currently use the Google Grid View (fixed) extension, which you can continue to still use. But, if the extension quits working, you now have native support for viewing up to 49 participants.
- Google Meet now natively supports a tiled view of 49 participants (7x7).
- If you want to use this instead of the Google View Grid extension, click on the View extension icon so that it has a line through it, disabling it.
- Go to settings (bottom right) > change layout > choose the tiled layout and slide the user count up to 49
Google Meets - more host controls. In addition to turning chat on and off for everyone you can also do the same for sharing screens.
Accelerated Reader - now available for students when they are in the HSTUDENT network.
Showbie video links - if users on iPads are having trouble opening video links, please make sure that they are logged into the Google Drive app on their iPad.
CompassNet Assignments: Title Field - the title field for assignments is limited to 255 characters. That includes HTML characters. If you copy and paste your title from another source you will get HTML code that you cannot see that will count against your character limit. To avoid this issue: 1) shorten your title text 2) use Shift-Command-V when pasting to strip out the HTML code. 3) Type the assignment directly into the title field.
Note: if you create an assignment from the Gradebook you will get a character count on the Title field. If you create an assignment from the assignments tab in a class, you will not get a character count indicator.
Google Meet: Students dropping connection to Meet or being booted out of Meet must be re-invited to the Meet.
Google Meet: New Host Settings - as the Google Meet host, you can turn chat on and off for all participants. Click on the shield icon on the bottom right, then toggle the slider beside "Send chat messages."
Firefox Blocked on Student Laptops - Firefox has been blocked on student devices because students can download VPN extensions for FireFox that allow them to get around the web filter.
Google Meet Moderator Controls - "We’re giving hosts (meeting creators and calendar owners) of G Suite for Education meetings new meeting safety controls to manage who can share their screen and who can send chat messages within the meeting." See the article here.
Originality Reports - Google Classroom
Classroom teachers have Google Enterprise Accounts. One of the features of the Google Enterprise Account is the ability to " use originality reports to check work for authenticity. When you run a report, it compares a student’s Google Docs file against webpages and books on the internet. The report links to detected sources and flags uncited text. " For more information, see this article.
New Video Conference Site: Congregate for the Classroom. This product is in beta but it allows for a Meet breakout experience.
Setup Meet Code and Check Slots for Fall 2020 Parent/Teacher Conferences. (Instructions).
9/3/2020 (Previously emailed July 21, 2020)
Issue: Google Meet Grid View extension - get the working version. Make sure you are up-to-date.
Solution: It is recommended you install this extension: https://chrome.google.com/webstore/detail/google-meet-grid-view-fix/dakebdbeofhmlnmjlmhjdmmjmfohiicn/related
Please remove this extension: https://chrome.google.com/webstore/detail/google-meet-grid-view/kklailfgofogmmdlhgmjgenehkjoioip/related
When you open the link you should get a button on the right to remove it.
- A new Virtual attendance type allows you to mark students present for remote-learning courses. Blackbaud just released an update that allows us to mark students as Remote Learners while taking attendance in CompassNet. You also have the ability to mark them as "Virtual - absent excused" "Virtual - absent unexcused" or "Virtual - tardy". Please begin to use these designations as you take daily attendance.
Marking a student as a "Remote Learner" will count them as present. That may not be clear when you see the options.
New Article: Google Meet audio settings - with Meet Owl Pro. A must watch.
Issue: Chrome older than version 79 can overheat laptop and cause freezing and locking up.
Solution: Update Chrome using Manager (off-campus) or Managed Software Update (on-campus). I have extended the forced update time. Please remind your students. Chrome will force update after Friday, September 11 so upgrade now or be forced to do so. Concise instructions.
New Article: Setting up a Google Quiz in Classroom so that students can only see the results after the teacher manually releases them to all sections.
Update: OneMoreStory has changed it's URL to https://app.onemorestory.com/#/url-login/harding. No login required. If you are using the app on the iPad use these credentials: Username: hardingacademy password: learn.
Reminder: Whoever creates the Google Meet link through Google Calendar is the "host" for that meet. Only the host can admit non-hardingacademy.us users or anonymous users to their meet.
Issue:Adobe Reader, Adobe Flash Player or Zoom update.
Solution: Finder > Applications > Manager > Self-Service > My Commands > click on and of the commands that begin with "Update"
Issue: InFocus Touchscreen boards touch interface gets glitchy and only a reboot of the connected Mac fixes the issue.
Resolution: We are upgrading the drivers on teachers using the InFocus boards. If you haven't signed up, click here.
Issue: Chrome older than version 79 can overheat laptop and cause freezing and locking up.